{"id":31827,"date":"2018-03-27T07:00:08","date_gmt":"2018-03-27T07:00:08","guid":{"rendered":"https:\/\/new.hmstr.website\/?page_id=31827"},"modified":"2018-06-21T08:20:43","modified_gmt":"2018-06-21T08:20:43","slug":"support","status":"publish","type":"page","link":"https:\/\/www.abraxas.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div id=\"fullwidth-block-69f53ffc11b20\" class=\"fullwidth-block clearfix\"  style=\"padding-top: 300px;padding-bottom: 100px;\"><script type=\"text\/javascript\">if (typeof(gem_fix_fullwidth_position) == \"function\") { gem_fix_fullwidth_position(document.getElementById(\"fullwidth-block-69f53ffc11b20\")); }<\/script><div class=\"fullwidth-block-background\" style=\"background-image: url(https:\/\/www.abraxas.de\/wp-content\/uploads\/2018\/06\/header-support-customer-care.jpg);background-repeat: no-repeat; background-size: cover;background-position: center center;\"><\/div><div class=\"fullwidth-block-inner\"><\/div><\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11b6e {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11b6e\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">\u00a0Support<\/h1>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; border_width=&#8221;2&#8243; el_width=&#8221;20&#8243; accent_color=&#8221;#00bcd4&#8243;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11bbf {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11bbf\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">As an abraxas customer, we provide you with additional information and services in our support area, such as product updates or an overview of technical contact people.<\/p>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11bdb {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11bdb\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-1&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-user-circle-o&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#00bcd4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Standard support<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-cube&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#00bcd4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Customized support packages<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-mouse-pointer&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#00bcd4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Remote access support<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-podcast&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#00bcd4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Web-based tracking tool<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-wrench&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#00bcd4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Updates\/Patches<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11bf2 {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11bf2\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1522758020113{background-color: #e8eced !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">abraxas Support-Team<\/h2>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11c08 {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11c08\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">You can reach our support team from 9:00 am to 5:00 pm by telephone at +49 681\/9761850.<br \/>\nOutside of business hours, please use the support phone number assigned to you, or send us an email.<\/p>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11c1f {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11c1f\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_btn title=&#8221;Contact form&#8221; color=&#8221;peacoc&#8221; align=&#8221;center&#8221; link=&#8221;url:%2Fen%2Fkontakt%2F|||&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11c33 {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11c33\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_separator border_width=&#8221;2&#8243; el_width=&#8221;90&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"clearboth\"><\/div><style>#thegem-divider-69f53ffc11c45 {margin-top: 40px !important;}<\/style><div id=\"thegem-divider-69f53ffc11c45\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">abraxas Support-Links<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.abraxas.de\/twiki\/bin\/view\/Main\/\">abraxas Extranet<\/a><a href=\"https:\/\/www.abraxas.de\/twiki\/bin\/view\/Main\/\"><br \/>\n<\/a>Would you like to get information about project coordination? Through our extranet, we coordinate project management and requirements (e.g., specifications) with you.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.abraxas.de\/bugs\/\">abraxas Error Tracking System<\/a><a href=\"https:\/\/www.abraxas.de\/bugs\/\"><br \/>\n<\/a>Even our applications are (unfortunately) not always error-free. Report new bugs through our error-tracking system and follow the solution\u2019s progress.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.abraxas.de\/download\">Download Area<br \/>\n<\/a>In this area, we will provide you with new updates, patches and documentation for download.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] \u00a0Support [\/vc_column_text][vc_separator color=&#8221;custom&#8221; border_width=&#8221;2&#8243; el_width=&#8221;20&#8243; accent_color=&#8221;#00bcd4&#8243;][vc_column_text] As an abraxas customer, we provide you with additional information and services in&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31827","page","type-page","status-publish"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/pages\/31827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/comments?post=31827"}],"version-history":[{"count":86,"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/pages\/31827\/revisions"}],"predecessor-version":[{"id":34396,"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/pages\/31827\/revisions\/34396"}],"wp:attachment":[{"href":"https:\/\/www.abraxas.de\/en\/wp-json\/wp\/v2\/media?parent=31827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}